UX strategy and software project management

Plan and conduct user research and competitor analysis through a number of methods.
Interpret data and qualitative feedback
Create user stories, personas, and storyboards
Determine information architecture and create sitemaps.
Engage with internal and external stakeholders to understand their requirements and translate them into requirements for UX/UI design.
Apply a modular approach to design, reusing and sharing components across solutions to ensure consistent user experience.
Deliver content changes on various websites and online platforms using the Content Management System (CMS).
Create prototypes and wireframes
Conduct usability testing
Create and develop quality content across all digital platforms based on strategic initiatives and our digital content strategy.
Improving the user experience to achieve digital experience objectives across our channels.

Lead a diverse team of engineers with capabilities to oversee the customer onboarding journey, the customer experience and maintain the overall customer relationship.
Identify opportunities where we can do better for our customers (process, tools, technology).
Maintain strong working relationships with stakeholders across engineering, sales, services, and partner teams.
Coach and mentor others in planning, organizing, and coordinating work.
Evangelize and reach beyond existing solutions and technologies to incorporate new ideas.
Work closely with FTA engineers in addressing customer solution needs and driving success with deployments.
Develop a culture of actively partnering with business stakeholders to understand their business challenges and opportunities and to ensure that Market Management is represented to the highest standard.

Localize globally developed training materials.
Ensure content quality and context integrity meet the audience's expectation by closely interacting with all key stakeholders.
Edit, update and administer existing training content and programs so that contents remain up-to-date.
Proofread translated documents by other translators for accuracy.
Propose and set clear goals for performance monitoring (such as global parity gaps, localization effectiveness, etc.) and manage transaction portfolio using weekly metrics.
Fill out the localization roadmap document to track the project progress so that the team manager can keep an eye on the project progress.
Define and standardize the localization process and make them visible under SOPs or process maps.

Working with internal teams on product and documentation requirements.
Producing high-quality documentation that is appropriate for its intended audience.
Writing easy-to-understand user interface text, online help and developer guides.
Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
Write easy-to-understand user interface text, online help and developer guides
Create tutorials to help end-users use a variety of applications.
Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
Create and maintain the information architecture.